PURCHASE

FREE PLAY will only store your registration data, such as name, phone number, address and date of birth. Your financial information (such as credit card numbers) will NOT be retained on the FREE PLAY site.The customer must provide true and updated registration information in order to allow the delivery of the acquired products to occur in the correct time and place.​ 

FREE PLAY will only make sales and deliveries to customers residing in the city of São Paulo.

 

DELIVERY

The delivery will be carried out by a contracted carrier with a fee.The delivery time is up to 3 business days, which only begin to count from the confirmation of payment and approval of the order. We consider the request approved after confirmation of payment from PagSeguro. Attempts of delivery will be made up to 3 times. If there is not a responsable person to receive the delivery at the address, the purchase will be available for collect at FREE PLAY office. It is not possible to schedule dates and times for the delivery.

 

PAYMENT METHODS
Payment of your FREE PLAY purchase can be made by credit and debit cards online at PagSeguro payment solution.It is not necessary to register at PagSeguro to pay your order at FREE PLAY.

ATTENTION: If the credit card company does not approve your payment at PagSeguro, the order will be canceled automatically. For payments with online debit option, make sure that the "Unable / Able Internet Operations" option is checked in the current account to be used for payment of the purchase.

 

 

EXCHANGES AND RETURNS

Exchanges and returns will be made only with the presentation of the invoice.

Product Exchange:
The deadline for requesting the exchange is 30 days and starts counting from the date of delevery of the product.
The customer can request the exchange by email: contato@freeplay.com.br, informing the following data:
1. Full Name
2. Invoice Number
3. CPF
4. New product chosen
Value differences will be charged as agreed at the time of exchange.

Return of value of purchase
According to the rules of the Consumer Protection Code, the customer who purchases products by virtual commerce enjoys up to seven (07) days after the delivery of the product to register the request to return the value of purchase.
The client must inform the following data by email: contato@freeplay.com.br
1. Full Name
2. Invoice Number
3. CPF
4. Return reason
Conditions:
1) The product must be returned in its original packaging, accompanied by all accessories and invoice.
2) The product can not show any indication of use.
If the product does not meet conditions 1 and 2 above, the return will not be accepted, and automatically the product will be sent to the address of origin with the charge of a new carrier fee.

Restitution of Return Values:
The restitution of the return values ​​will be processed after the receipt and analysis of the products returned.
For Credit Card payments, the value return can take up to 90 days to occur.
Defective product
The deadline for requesting the exchange of product(s) with alleged defect(s) is 7(seven) days after the delivery of the product.
The client must inform the following data by email: contato@freeplay.com.br
1. Full Name
2. Invoice Number
3. CPF
4. Defect presented
The defect analysis will be performed within 15 (fifteen) business days.
If factory defect on the product is confirmed, the Customer will receive the new product at the address of the original invoice, without any additional costs. In case of the product was sold out, the client will be informed and could choose a similar model to exchange, respecting the credit limit value. If there is a difference in the value of the product to be replaced, for this difference, payment must be made as agreed with the customer at the time of the exchange.
If the defect report is contrary, the customer will receive the product under analysis with the letter/report of the disapproval, without the right of substitution and a new carrier fee will be charged.
Failure Items
No defects (no damage indicated by the customer), Indications of improper use of the product, Signs of accidental damage, natural wear and tear due to use, Improper cleaning or washing of the product.

Product in disagreement with the request
The deadline to request the exchange of product(s) in disagreement with the order is 7 (seven) days after the delivery.
The client must inform the following data by email: contato@freeplay.com.br
1. Full Name
2. Invoice Number
3. CPF
4. Product in disagreement / product requested
Conditions for return:
1) The product must be returned in its original packaging, accompanied by all accessories and invoice.
2) The product can not show any indication of use.
If the product does not meet the conditions 1 and 2 above, the return will not be accepted, and the product will automatically be sent to the original address with a charge of a new carrier fee.